Frequently Asked Questions

Details on how to follow up on your online purchase will be tucked into your ‘order dispatched’ email. This little note usually wings its way to you about 1 to 3 business days after you’ve placed your order. Fancy keeping an eye on your order’s journey? Pop over to our Track Order page.

If you’re sitting there with your order confirmation but haven’t heard a peep about dispatch after 3 business days, don’t be a stranger – reach out to us here. Just a heads up, during our busier spells (like sales or promotional shindigs), sending off your goodies might take a bit longer.

After your order’s in the system, we’re all hands off deck. We can’t tweak, add, cancel, or change anything. Our setup’s all automated, you see, and meddling could throw a spanner in the works, delaying your order. So, we reckon it’s a good plan to go over your cart and details – not once, not twice, but thrice – before you hit that checkout button.

Oopsie daisy! If we’ve mucked something up, please holler at our Customer Care team here. Chucking in some snapshots would be brilliant, as it helps our team get to the bottom of things quicker.

Strewth, something’s gone wonky? Please give our Customer Care mob a bell here. Including a few pictures would be ace, as it speeds up the whole process for our team.

No stress, if you need to reroute your parcel, you can do that with Australia Post once you’ve got the dispatch email with all the tracking guff. Just a heads up, our system’s like a kangaroo on a mission – once your order’s bouncing through, we can’t change its path. Best to eyeball your cart and personal deets multiple times before you check out.

Your secret’s safe as houses with us! We know loads of folks love surprising their mates with a cuppa, so we keep the price tags and invoices out of your parcel.

Details on how to follow up on your online purchase will be tucked into your ‘order dispatched’ email. This little note usually wings its way to you about 1 to 3 business days after you’ve placed your order. Fancy keeping an eye on your order’s journey? Pop over to our Track Order page.

If you’re sitting there with your order confirmation but haven’t heard a peep about dispatch after 3 business days, don’t be a stranger – reach out to us here. Just a heads up, during our busier spells (like sales or promotional shindigs), sending off your goodies might take a bit longer.

No worries, for orders heading outside Australia, we don’t tack on GST, which means you might be up for a few extra costs like duties, taxes, and customs fees once your order lands. Such A Cu-Tea isn’t on the hook for any extra charges you cop at your end. If you’re not quite sure what to expect, it’s a good idea to have a yarn with your local authorities before you place your order.

Standard Post:
We’ll get your order on its way from our Perth warehouse within 1 to 3 business days* after you’ve slapped down your order.

Express Post:
We make sure express orders are out the door by the next business day* from our Perth digs.

*Just a heads-up, these dispatch times don’t factor in public holidays or weekends. And if we’re in the thick of a sale or something special, it might take a smidge longer to dispatch your order.

When it comes to international post, Australia Post reckons it’ll take between 10 to 28 business days. Keep in mind, this is just a ballpark figure and doesn’t account for any time your parcel might spend in customs once it hits your shores.

After your order’s in the system, we’re all hands off deck. We can’t tweak, add, cancel, or change anything. Our setup’s all automated, you see, and meddling could throw a spanner in the works, delaying your order. So, we reckon it’s a good plan to go over your cart and details – not once, not twice, but thrice – before you hit that checkout button.

Oopsie daisy! If we’ve mucked something up, please holler at our Customer Care team here. Chucking in some snapshots would be brilliant, as it helps our team get to the bottom of things quicker.

Strewth, something’s gone wonky? Please give our Customer Care mob a bell here. Including a few pictures would be ace, as it speeds up the whole process for our team.

No stress, if you need to reroute your parcel, you can do that with Australia Post once you’ve got the dispatch email with all the tracking guff. Just a heads up, our system’s like a kangaroo on a mission – once your order’s bouncing through, we can’t change its path. Best to eyeball your cart and personal deets multiple times before you check out.

Your secret’s safe as houses with us! We know loads of folks love surprising their mates with a cuppa, so we keep the price tags and invoices out of your parcel.

Every order that leaves our Aussie warehouse is sent on its merry way with Australia Post.

Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 3 business days after you place your order. You can also track your order on our Track Order page.
If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please contact us here. Please note during peak times (including promotional or sale periods) this dispatch time may be longer.

We partner up with Australia Post for all our shipping, and they’ve given us the lowdown on how long they reckon deliveries within Australia will take.

Standard:
It’ll take about 3 to 5 business days to get to you.

Express:
If you’re in a hurry, it’ll be there in 1 to 3 business days.

Keen on how long it’ll take to send something across the globe? Chuck a look at our International Orders FAQs above.

We know waiting can be a bit of a drag, but if your order’s taking longer than expected and you’re getting nowhere with tracking it, don’t hesitate to reach out to our Customer Care team here.

Too right we do! Just pop your PO Box details into the delivery address section as you normally would.

Straight up, the answer’s a solid yes.

We’re all about giving you options, so you can pay using Visa, Mastercard, PayPal, Apple Pay, Google Pay, Afterpay, and Klarna. That’s a fair few ways to sort your payment!

Ready to wrap up your shopping? When you hit the checkout, just pop your coupon code into the slot marked ‘enter coupon code’ and tap ‘apply’.

Keep in mind, you’ve gotta apply your coupon code to snag the deal or discount. You can only use one coupon code per order, and it can’t be mixed with other offers.

Strewth, passwords can be a right pain! Sorry you’re in a bit of a pickle. Have a go at resetting your password by starting here and entering your email. If you’re still in a muddle after that, please give our Customer Care team a bell here, and they’ll sort you out quick smart.

It’s a common snag, no worries! To get back on track, click here, then enter your email. We’ll flick you an email with a link to update your password. Still stuck? No dramas, just reach out to our Customer Care squad here, and they’ll have you sorted in no time.

Need to tweak your details? Easy done. Head over to the My Account page online. Once you’re logged in, you can update your details to your heart’s content.

Thrilled to have you on board! You can sign up for an account right over here.

Gutted to hear you’re leaving us! If you’re set on closing your account, our Customer Care team is here to help you through it. Just drop them a line.

If you run into any hiccups with your purchase, you might be in luck to send it back for a refund.

Depending on why you’re returning it, there might be some extra fees that nibble away at your refund.

For those ‘Change of Mind’ moments:

• If you cancel your order more than 72 hours after paying, there’s a $5 fee for refunds.
• Sorry, but we can’t take back any opened packets of tea.

Got a ‘Defective or Damaged’ order?

• Please sing out to support and send over some pics to sort out an exchange or get your refund rolling.

Exceptions to the rule:

• Tea that’s had its packet opened
• Products that copped a beating from being used in a way they shouldn’t have

Keen to send something back? Just flick an email to our customer service crew at help@suchacutea.com.au for a steer on what to do next. Then, our support team will guide you on where to send your product back to.

Once we’ve got your return and given it the once-over, we’ll get cracking on processing your return. Chuck us at least fourteen (14) days from when we receive your item to sort this. Refunds might take a moment to show up on your credit card statement, say about 1-2 billing cycles, depending on your card mob. We’ll shoot you an email once we’ve sorted your return.

You betcha! Such A Cu-Tea is chuffed to have our products gracing shelves in businesses far and wide across Australia. Keen to see if your biz can join the gang as a wholesale partner? Just shoot through an enquiry right here.

Stoked you’re considering us! If you’re looking to stock or sling Such A Cu-Tea at your spot, we’d love to hear from you. Pop in a wholesale enquiry here and our crew will get back to you lickety-split.